This international standard is the most popular standard through the world. There are more than 1 million companies that certified based on this standard. This international standard has 8 clauses and all requirements are applied based on PDCA cycle and process approach. In this standard, internal and external customers are very important and in all clauses can be found directly or indirectly requirements about them.


ISO 9001 specifies requirements for a quality management system when an organization:


a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and


b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.


All the requirements of ISO 9001 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.


The ISO 9001 certification is an international standard that defines good management practices. The certification aims at providing a global standard that spells out quality and trust.


It is a most widely recognized standard; it can provide a basic quality management system that can be adaptable in any type of industries, like large, small, local multinational, public, private and anywhere in the world as it offers the same benefits for all organizations.


The ISO 9000 standards give organizations an opportunity to increase value to their activities and to improve to their performance continually, by focusing on their major processes. The standard place great emphasis on making quality management system closer to the processes of organizations and on continual improvement.


Process approach, Customer focus, leadership and etc. are included principles that applied in quality management system Requirements.